Privacy policy
Last updated
This policy explains what personal information Natural Herbal Healing Services (RC) ("we", "us"), which operates the Potbelly Wahala website, collects, why we collect it and the choices you have. We handle personal information in line with the Nigeria Data Protection Act 2023.
Information we collect
We collect information you give us when you:
- send an enquiry through our contact form: your name, email, phone number and message;
- subscribe to our emails: your email address;
- book a consultation: your name, contact details, country and the reason for your consultation;
- place an order or create an account: your name, contact details, delivery address and order history.
Health information
The reason you give for a consultation may include information about your health. We use it only to prepare for and carry out your consultation, we limit access to the staff involved, and we do not use it for marketing.
How we use your information
- to answer your enquiries and provide consultations;
- to process, deliver and support your orders;
- to send emails you have subscribed to — every email includes a way to unsubscribe;
- to keep the website secure and prevent misuse;
- to meet our legal and accounting obligations.
Cookies
We use essential cookies to keep you signed in, remember your cart and protect forms against misuse. These are needed for the website to work.
If we turn on analytics (such as Google Analytics) or advertising measurement (such as the Meta Pixel), those services set their own cookies to help us understand how the website is used. We will update this policy when we do.
Sharing your information
We do not sell your personal information. We share it only with service providers who help us run the business — for example website hosting, email delivery, payment processing and delivery — and only as much as they need to do that work, or when the law requires us to.
How long we keep it
We keep personal information only as long as we need it for the purposes above, including any period required by law for business and tax records. Enquiries we no longer need are deleted.
Your rights
You can ask us to:
- tell you what personal information we hold about you and give you a copy;
- correct information that is wrong or incomplete;
- delete your information where we no longer have a reason to keep it;
- stop using your information for a particular purpose, including marketing emails;
- withdraw consent you have given us.
To make a request, email info@potbellywahala.com. If you are not satisfied with our response, you can complain to the Nigeria Data Protection Commission.
Security
We protect information with measures including encrypted connections, restricted staff access and secure password storage. No website can be completely secure, but we work to keep your information safe.
Changes to this policy
We will post any changes on this page and update the date at the top.
Contact
Natural Herbal Healing Services (RC), Onobu Street, Imota (Last Bus Stop), Ikorodu LGA, Lagos State, Nigeria. Email: info@potbellywahala.com. Phone: +2349156581755.